What is a DRP Shop?

You may have been or are in the process of being pressured into using an insurance company Direct Repair Program (DRP) shop.  A DRP shop is also known as a Select, Recommended or Network shop.  Shops like these are in a contract with one or more insurance companies. This contract, more or less, forces the body shop to follow repair guidelines from an insurer. The insurer will direct the way in which the DRP shop repairs a vehicle after an accident. In exchange, the insurer refers work (you) to the body shop. There is no benefit for you to use an insurance company referred shop, or whatever clever name the insurer calls it. In fact, that body shop is under contract to use aftermarket or generic parts in the repair of your vehicle as much as possible. The body shop may also cut other costs on your repair, in order to please the insurer to keep the insurer work referrals.  

So where does this leave you? You are not first in line to be taken care of but the insurance company is. Both the insurer and shop are putting their profits before you and your family's safety! You are not in any way, shape or form, obligated to use a shop like this. Don't be bullied into doing something that will affect your family, your car's safety features and its value. If you need help, give us a call. We follow orders from your vehicle manufacturer only. We are OEM certified and follow all manufacturer guidelines when repairing your vehicle.