Frequently Asked Questions

Thank you for choosing A & R Auto Body for your collision repair needs. Dealing with an accident can be stressful, but we’re here to help take the pressure off of you. Our crew has put together a list of frequently asked questions to make this process easier to understand. 

What do I do after I’ve been in a car accident?

First things first…. Call the police. Don’t move any of the involved vehicles because the police officer may have trouble documenting fault. If your vehicle needs to be towed from the scene have the police assign one or inform them which company you’d like to use. Your best option is to have it brought to a repair facility to avoid any additional charges and fees or a second tow. Before you leave the scene, make sure you have an accident report. This contains the information you’ll need to start an insurance claim.

The insurance company wants me to send them pictures of my damaged vehicle with my smart phone. Is this a good idea?

A picture isn’t always worth a thousand words. Although this process might seem easy and convenient, a lot of damages either get missed or short changed by the insurance company. The right way to handle this is to have a collision expert inspect your vehicle in person. The insurance company may try to fight you on this one so they can save money but we can help you through this process.

Do I have to take my vehicle to the shop the insurance company is suggesting?

Absolutely not! It’s your car, your choice. The insurance company will refer you to a shop that will save them money. Those “preferred” shops may have to cut corners in order to do so. Your safety and the integrity of your vehicle won’t be their first priority. Ask your family and friends, your trusted network, who they would recommend. At least they’ll be honest about their experiences, good or bad. 

Who is responsible for the warranty of the repairs?

The repair facility is responsible for the warranty. The insurance company may allege that they are but that isn’t true. Their job is to indemnify (pay!) and our job is to fix your vehicle correctly and warranty the repairs for the lifetime you own your vehicle.